Effective Date: [01.04.2025]
Welcome to Azetwyze, a Secloud company (“Azetwyze”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services, websites, and platforms.
This policy applies to users of:
- www.azetwyze.com
- our software products (e.g. Elimino, Elimino PRO)
- support portals and partner platforms
- any services provided under the Secloud umbrella
1. Who We Are
Azetwyze is a subsidiary of Secloud AS, headquartered in [Insert HQ address, e.g., Oslo, Norway]. We specialize in secure data erasure and compliance solutions for enterprises, public institutions, and MSPs.
For questions or requests regarding your data:
Email: privacy@azetwyze.com
2. What Data We Collect
We collect the following types of personal data, depending on how you use our services:
a) Information You Provide:
- Name, job title, company name
- Business email address and phone number
- Billing details and VAT information
- Support inquiries and form responses
- Account login credentials (hashed)
b) Automatically Collected:
- IP address and device type
- Browser type, OS, and version
- Activity logs and timestamps
- Software usage statistics (non-personalized unless linked to a user account)
c) From Third Parties:
- Partner platforms (e.g., resellers, MSPs)
- CRM tools (e.g., HubSpot, Salesforce integrations)
- Identity providers (e.g., Azure AD, Google Workspace)
3. How We Use Your Data
We process personal data to:
- Provide access to our software, portals, and services
- Deliver customer support and technical assistance
- Manage billing, invoicing, and legal compliance
- Send product updates, maintenance alerts, or security notices
- Analyze system usage to improve our services
- Comply with contractual and regulatory obligations
Legal Basis:
We rely on one or more of the following:
- Your consent (Art. 6(1)(a) GDPR)
- Performance of a contract (Art. 6(1)(b))
- Legal obligations (Art. 6(1)(c))
- Legitimate interests (Art. 6(1)(f)) such as fraud prevention and service improvement
4. Sharing and Disclosure
We do not sell your personal data. We may share it with:
- Authorized resellers or MSPs you work with
- Data processors under signed agreements (e.g., hosting providers, analytics tools)
- Legal or regulatory authorities if required by law
- Internal Secloud-affiliated entities for operational purposes
5. Data Storage and Security
Your data is stored securely in ISO 27001–compliant data centers located in the EU/EEA. We implement:
- End-to-end encryption (TLS 1.3)
- Access controls and audit logging
- Hashing and tokenization for sensitive fields
- Regular penetration testing and vulnerability scanning
Data retention:
- Active accounts: data stored for the duration of the subscription
- Inactive/free accounts: data purged after 12 months of inactivity
- Legal/accounting data: stored per statutory obligations
6. International Transfers
If we transfer your data outside the EEA, we ensure:
- Adequacy decisions by the EU Commission
- Standard Contractual Clauses (SCCs) with third parties
- Additional safeguards where needed
7. Your Rights (GDPR & EEA Users)
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict or object to certain processing
- Withdraw consent at any time
- Data portability (where applicable)
To exercise these rights, contact: privacy@azetwyze.com
If you’re unsatisfied, you can also lodge a complaint with your local Data Protection Authority (DPA).
8. Cookies and Tracking
We use minimal cookies for:
- Session management
- Analytics (e.g., Matomo, Plausible)
- Consent preferences
You can control cookies via your browser or opt out via our Cookie Banner. See our Cookie Policy for full details.
9. Children’s Privacy
Our services are intended for B2B users. We do not knowingly collect or process personal data from individuals under 16.
10. Updates to This Policy
We may revise this policy periodically. When we do, we will update the “Effective Date” above and notify you via the website or email if the changes are material.
11. Contact
If you have any privacy concerns or data-related questions, reach out to:
Data Protection Officer
Email: privacy@azetwyze.com